Returns and Refunds
Based on the provisions of articles 52 et seq. Of the Consumer Code (legislative decree 206/2005 as amended by legislative decree 21/2014), the consumer customer has the right to withdraw from the contract, without penalties and without giving any reason, within and beyond 14 (fourteen) days from receipt of the goods (or, in the case of multiple goods ordered through a single order and delivered separately, from the day on which the Customer or a third party designated by him, other than the carrier, acquires physical possession of the last good).
For the purposes of exercising the right of withdrawal, the Customer must, before the expiry of the term referred to in the previous point, inform I BIJOUX DELL'ANNO SRL of your decision to exercise the right of withdrawal by sending written communication alternatively to the e-mail info@ibijouxdellanno.it. The burden of proof relating to the exercise of the right of withdrawal rests with the Customer.
In case of exercise of the right of withdrawal, the Customer is required to return the goods received to I BIJOUX DELL'ANNO SRL, sending them, without undue delay and in any case within 14 (fourteen) days following the date on which he communicated his decision to withdraw from the contract, to the address: CORSO UMBERTO I, 154 – CAP 80138 (NA) Italy.
The term is considered respected if the Customer sends back the goods (by courier or by insured mail) before the expiry of the period of 14 (fourteen) days.
The direct costs of returning the Products, as well as the risks of transport, are borne by the Customer. We recommend that you carefully pack the goods to be returned and use a courier or other suitable means for shipping to allow the shipment to be traced. It is understood that it will not be possible to obtain any refund if for any reason the relative delivery of the return is not received, therefore it is advisable to insure the goods.
The Customer is obliged to return the goods in an intact state of conservation and with the original labels not removed, in their original packaging, also intact, suitable for resale. The Customer is responsible for the decrease in the value of the goods resulting from a handling of the goods other than the normal one and necessary to establish the nature, characteristics and functioning of the same.
The customer is required to:
- place the goods in the original packaging;
- do not detach the label from the tags;
- not destroy or damage the original envelopes, boxes and packaging;
- not to soil or damage or mishandle the products;
- do not wash products;
- do not write or cut the products;
- in the case of gifts or items supplied with the purchased product, they too must be returned.
If one of the conditions listed above should occur, the return cannot be refunded and the product will remain at the customer's disposal and can be returned by charging the shipping costs for the transport. In this case I BIJOUX DELL'ANNO SRL will have the right to withhold from the refund the sum corresponding to the decrease in the value of the asset.
If the right of withdrawal has been exercised in accordance with the aforementioned provisions, I BIJOUX DELL'ANNO SRL will, within 14 (fourteen) days of receiving the return, return to the Customer all payments received in relation to the Order to which the withdrawal refers itself, using the same means of payment used by the Customer for the initial transaction where this does not involve costs for the Customer following the refund; however, pursuant to art. 56, paragraph III of the Consumer Code, I BIJOUX DELL'ANNO SRL has the right to withhold the refund until it has received the goods, or until the Customer has demonstrated that he has returned the goods (by showing the receipt of the parcel insured post or courier delivery), whichever occurs first. In the case of cash on delivery (only for Italy) the refund is made by credit card associated with a PayPal account or by bank transfer to the current account indicated by the customer in the notice of withdrawal.
The right of withdrawal belongs only to natural persons who act for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (consumers). Therefore, retailers and companies, among others, are excluded from the right of withdrawal.
The right of withdrawal is also excluded, pursuant to art. 59 of the Consumer Code, in the case of supply of Personalized Products (see art. 3 above), magazines, sealed goods that do not lend themselves to being returned for hygienic reasons or connected to the protection of health and which were opened after delivery, as well as sealed audio or video recordings. Therefore, returns of Products intended to come into contact with intimate parts of the person (e.g. underwear and swimsuits) cannot be accepted under any circumstances. If a package made up of several pieces contains a garment intended for contact with intimate parts suitably sealed separately, it will be possible to replace or return it, only if the casing of the latter is NOT to have been opened by the Customer. The removal or damage to the package will result in exclusion from the right of withdrawal without exception.
Our policy provides for the possibility of exchanging products purchased online. In the event that the Customer decides to change the product already received, he can choose to return it within 14 days of receiving the product. The modalities are indicated in the art. 11.
Product return for exchange
The return of goods for exchange of products purchased on the website https://ibijouxdellanno.it is very simple and can take place for two main reasons:
a) incorrect purchase by the Customer;
b) shipment of an item that does not conform to the one ordered by the Customer by I BIJOUX DELL'ANNO SRL.
In the event of a purchase error by the Customer, he can:
- opt for the refund (net of shipping costs), by sending the goods to the address CORSO UMBERTO I, 154 – CAP 80138 (NA) Italy, notifying us of the shipment. The refund will be made immediately after checking the condition of the products;
- request a Discount Coupon of the same value as the returned goods: a discount code will be specifically created that can ONLY be used through the account of the customer who placed the reference order;
- request the exchange of the items by contacting I BIJOUX DELL'ANNO SRL by e-mail/Telephone/Whatsapp/Facebook for communication of the change. We will proceed with the shipment of the new items requested, which will only be delivered in exchange for the items to be replaced. The cost of returning and shipping the new item remains the responsibility of the customer.
The exchange of the goods is also possible in the physical store, upon presentation of the printout of the order.
In the event of a shipping error by I BIJOUX DELL'ANNO SRL, it is sufficient for the Customer to immediately contact the company by e-mail/telephone/Whatsapp/Facebook, communicating the error.
The costs for the collection will be borne by I BIJOUX DELL'ANNO SRL. The collection will take place by courier on a day desired by the customer. Also in this case, both a refund, a discount coupon and an exchange are possible.
The exchange of the goods is also possible in the physical store, upon presentation of the printout of the order
In all the cases mentioned above, the Customer is obliged to return the goods in an intact state of conservation and with the original labels not removed, in their original packaging, also intact, suitable for resale. The Customer is responsible for the decrease in the value of the goods resulting from a handling of the goods other than the normal one and necessary to establish the nature, characteristics and functioning of the same.
The customer is required to:
- place the goods in the original packaging;
- do not detach the label from the tags;
- not destroy or damage the original envelopes, boxes and packaging;
- do not dirty or damage the garments while trying them on;
- do not wash the clothes you intend to return;
- do not write on the original packaging of the products;
- in the case of gifts or items supplied with the purchased product, they too must be returned.
If one of the conditions listed above should occur, the return cannot be refunded and the product will remain at the customer's disposal and can be returned by charging the shipping costs for the transport. In this case, I BIJOUX DELL'ANNO SRL will have the right to withhold from the refund the sum corresponding to the decrease in the value of the asset.
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Version updated on 01/12/2020