Terms and conditions
Welcome to the site https://www.ibijouxdellanno.it (hereinafter referred to as the Site), Site owned by I BIJOUX DELL'ANNO SRL with registered office in VIA EMANUELE GIANTURCO, 92 NAPLES (NA) – CAP 80146, VAT number 09195391215 .
The conditions set out below apply to every product purchase on the Site.
Users are invited to carefully read these General Conditions of Sale before proceeding with any purchase. By making any purchase, these General Conditions of Sale are deemed to have been accepted in full.
Art. 1 – Definitions
"Site" is the Internet site https://www.ibijouxdellanno.it , dedicated to sales.
1.1. "Customer" is the subject (natural or legal person) who makes the purchase on the Site;
1.2. “I BIJOUX DELL'ANNO” is a registered trademark of the company I BIJOUX DELL'ANNO SRL with registered office in VIA E. GIANTURCO, 92 (NA) – CAP 80146, VAT number 09195391215;
1.3. "Order" is the request form for the goods on sale, filled in by the Customer through the Site;
1.4. "Products" are the goods offered for sale on the Site, based on the general conditions of sale;
1.5. "Personalized Products" are the Products characterized on request and specific indications of the Customer to make them personal;
1.6. "Contract" is the distance contract which has as its object the sale of the Products, based on these general conditions of sale;
1.7. "Parties" are I BIJOUX DELL'ANNO SRL and the Customer.
Art. 2 – Creation of the order and conclusion of the contract
2.1. In order to be able to make a purchase through the Site, you must be over 18 years of age. It will be the Customer's sole responsibility to ensure that the information provided at the time of the request or order is true, accurate and complete. I BIJOUX DELL'ANNO SRL will not be held responsible for orders placed by minors not authorized by their parents.
2.2. In relation to the time of purchase, the Site prepares a guided procedure which at any time allows the Customer to verify, modify and then validate any information entered and to correct errors before forwarding the Order until the conclusion of the Contract. The various technical phases for placing the Order are specified below:
- a) select the desired Product and access the relative product sheet where it is possible to view in detail all the relevant information relating to the product itself. Select quantity, size and, if available, any customization. Then press the "Add to cart" button. With reference to the choice of size, the Customer can take advantage of the size guide made available on our site;
b) once the product has been added to the cart, a summary of the main characteristics of the selected Product will appear along with an indication of the total price due, including shipping costs (only with the exclusion of any customs duties, where due, and possible supplements needed if are requested by the courier (see infra) and taxes. If you wish to purchase immediately, just press the "proceed with the order" button. It is possible to modify the quantities or remove products from the cart by pressing the "modify" or "delete" buttons.
c) if you wish to purchase multiple Products, you can select them one at a time by adding them to your cart;
d) to complete the purchase it is necessary to press the "Complete the purchase" button. It will be possible to proceed with the purchase by logging in with your data. If the user is not already registered, he can register at the same time as the order request or order without registering on the Site. The Customer will then be asked to enter the delivery address. Once the shipping address has been entered, a summary page of the Order will appear with an indication of the selected Products, their price and shipping costs. Before proceeding to the next phase, the Customer is required to verify the accuracy of the data entered, for which he is responsible. Subsequently it will be possible to choose the payment method among those proposed. At the end of the purchase, you will receive an e-mail containing the identification data of the order and the confirmation that it has been received correctly (Order Confirmation);
e) before proceeding with the purchase, the Customer must read the general conditions of sale by pressing the relative button and express their acceptance by clicking on the box next to the wording "I declare that I have read and accept the general conditions of sale;
f) finally, the Customer must press the "buy" button. The purchase order implies the obligation to pay and the forwarding of this order is therefore equivalent to the simultaneous authorization by the Customer to withdraw the sums envisaged by the contract;
g) when the Order advances to the processing phase, it is not possible to proceed with the modifications concerning the type of product, size and quantity (the only exceptions allowed are those relating to the shipping data if the Customer notices errors or inaccuracies;
h) the order placed by the customer can be canceled only if it has not already advanced to the processing stage. In this case, once the product has been received, the customer can proceed with the return procedure within 14 days (see below).
2.3. The presentation of products and services on the Site constitutes an invitation to offer. The order placed by the Customer is a contractual purchase proposal which can be revoked until the order preparation stage, addressed to I BIJOUX DELL'ANNO SRL concerning the Products listed. Once the Order has been placed, the Customer will receive an automatic response acknowledging the order itself ("Order Confirmation") which will show the type of Products ordered, the price of each including VAT, shipping costs, the chosen payment method, the delivery terms as well as the information relating to the Customer Service Contacts and the existence of the right of withdrawal referred to in the following art. 10, exercisable by recurring the related conditions. Therefore, when placing your order, it is important to ensure that you have entered a valid e-mail address.
2.4. Sending the "Order Confirmation" does not constitute acceptance of the purchase offer. By sending the Order Confirmation, in fact, the Customer has confirmation that the order has been forwarded correctly and received by I BIJOUX DELL'ANNO SRL. The Order Confirmation email will contain:
- these General Conditions of Sale, with the Client having the right to access them by downloading and printing or archiving the email and the General Conditions of Sale on their computer;
- the conditions indicated above (the Products requested, the price, the applicable taxes, the means of payment used, the delivery costs and the conditions of withdrawal);
The order can be revoked and subsequently cancelled, before having received the Shipping Confirmation, provided that the order has not been prepared for the shipping process. The acceptance of the order and the conclusion of the sales contract between I BIJOUX DELL'ANNO SRL and the Customer will actually take place only when the Customer has received from I BIJOUX DELL'ANNO SRL an email Confirming the Shipment of the Products from his warehouse, which will contain: information relating to the shipment of the Product ("Shipping Confirmation") and shipment tracking.
We report some cases in which an Order may not be accepted by I BIJOUX DELL'ANNO SRL; it should be noted that the list is only indicative, not at all constituting the hypotheses present therein mandatory types:
- the Products, although shown on the Site, are not available;
- it is not possible to obtain authorization to pay the Customer;
- a Product is subject to certain shipping limits;
- a Product shown on the Site contains an obvious error, for example an incorrect price or otherwise incorrect description.
2.5. Unavailable Products: in the event that one or more Products ordered by the Customer are no longer available, it will not be possible to accept the Order for the unavailable Products. In this case , I BIJOUX DELL'ANNO SRL will immediately inform the customer by e-mail. The customer will be able to confirm the Order exclusively for the products available and in this case the contract will be concluded only for the Products actually shipped. The Customer cannot refuse partial delivery or payment of the goods actually delivered, nor will he have the right to obtain compensation or indemnity, but only to receive a refund of the price corresponding to the unavailable Product/s, if already paid, it being understood that it is in any case without prejudice to the right of withdrawal under the terms and conditions set out in the following art. 10. Alternatively, the Customer may request the addition of a product in place of the unavailable product. In this case, if the price of the unavailable product is higher than the product chosen by the Customer, I BIJOUX DELL'ANNO SRL will issue a payment request to the customer to supplement your order and equal to the difference between the unavailable product and the one chosen as an alternative by the Client. If, on the other hand, the price of the product chosen by the Customer as an alternative to the unavailable product is lower than the latter, I BIJOUX DELL'ANNO SRL will refund the difference within 30 working days of the conclusion of the Contract.
2.6. With reference to the way in which the contract, once concluded, will be filed and the relative methods of access by the Customer, the Order will be memorized by I BIJOUX DELL'ANNO SRL in its database for the time necessary for the execution of the same and, in any case, within the terms of the law. The Customer will always have access to the text of these General Conditions and the special conditions by downloading the Order Confirmation email onto their computer.
2.7. The only language available to customers for the conclusion of the contract is Italian. In the event of a conflict between the provisions of these General Conditions of Sale, as published in Italian and the corresponding text translated by the Customer into another language, as well as in the event of a conflict between the Italian version and the version of another language of any other information and/or content of the contract, the Italian language version shall be considered prevalent.
2.8. The graphic representation of the Products is made for the sole purpose of illustrating the Product and is purely indicative. Color and other minor variations are possible in the Products due to the use of different technologies for the acquisition and reproduction of images. I BIJOUX DELL'ANNO SRL is not responsible for such variations and deviations.
Art. 3 – Personalized Products
3.1. The request for an Order concerning a Personalized Product is subject to a specific request by the Customer, to be formulated following the instructions on the Site itself. Advance payment is required for the purchase of Personalized Products and the right of withdrawal is excluded. In particular, customized products are made at the explicit request of the customer, the same also applies to Products that already display the customization on our website. Consequently it is not possible to return them, except for manufacturing defects. Products for which the application of initials is required is considered a personalized product. Cash on delivery is excluded for customized products.
3.2. To proceed with the request for customization of a product, the relative option must be present in the product sheet, the Customer can add his own text to the Product, to further customize it. It is possible to add your name, your initials or an even more creative text, according to the Customer's preferences. In any case, I BIJOUX DELL'ANNO SRL reserves the right to remove texts that use inappropriate language, or texts bearing brand names. Also, some special characters may not be supported by our system.
You may not use, upload, post, copy or otherwise make public any names, words or phrases that fall into any of the following categories:
- that consist of or include part of the name of a Product, service, company, organization or event owned by a third party;
- that infringes or may infringe any third party's intellectual property or trademark rights;
- that contain threatening, inciting violence, offensive, defamatory, discriminatory, sexually explicit or otherwise prohibited by law messages.
- which, in general, is contrary to morality and the normal sense of decency.
I BIJOUX DELL'ANNO SRL reserves, at its sole discretion, the right to refuse any name, word or phrase (or combination of the aforementioned) that falls into one of the aforementioned categories or that is otherwise deemed unacceptable by I BIJOUX DELL'ANNO SRL . A decision to this effect will result in the cancellation of the Order.
3.3. By placing an order for Personalized Products, the Customer:
- a) represent and warrant that no name, word or phrase used, uploaded, sent, copied or otherwise made public for use on your Personalized Product falls into one of the aforementioned categories;
- b) agrees to indemnify and hold harmless I BIJOUX DELL'ANNO SRL from any cost, expense, damage, loss and liability possibly suffered by I BIJOUX DELL'ANNO SRL as a result of the use of any name, word or phrase used, uploaded or otherwise made public by the Customer (including for use on the Customer's Personalized Product);
- c) guarantees I BIJOUX DELL'ANNO SRL the global, non-exclusive, irrevocable and royalty-free right, entirely transferable to third parties, to use, reproduce, reveal and modify names, words or phrases sent by the Customer for the purpose of personalizing and completing his Order.
3.4. For the purchase of Personalized Products, payment must be made in advance. No right of withdrawal, revocation, refund or rescission applies to Personalized Products. The legal guarantee on Personalized Products remains unaffected.
Art. 4 – Delivery times and methods
4.1. The delivery of the Products purchased by the Customer on the Site is carried out by express courier to the shipping address indicated by the Customer in the Order. The compilation of the data necessary for the shipment is carried out directly by the Customer, therefore I BIJOUX DELL'ANNO SRL cannot be held responsible for non-delivery in the event of incorrect indication of the data.
4.2. Delivery times for products vary according to the country of delivery: 36-48 hours for Italy, 48-72 hours for Europe, 3 or more working days for countries outside Europe, after 24 hours from the date of receipt of the Order by I BIJOUX DELL'ANNO SRL. Delivery times are purely indicative and do not represent binding terms for I BIJOUX DELL'ANNO SRL. Delays in the delivery of the products can be caused: by the temporary unavailability of the Products, by malfunctions in the service by the courier, by force majeure or by recurring holidays; the mere lengthening of delivery times does not entitle the Customer to any compensation. In any case, delivery will take place at the latest within thirty days from the date of conclusion of the contract.
With reference to Personalized Products, the expected delivery times are normally different as technical times will be necessary due to the creation and processing of the personalisation. The complete delivery of an Order with Personalized Products may therefore take longer, generally one day more. In any case, even for customized products, delivery will take place at the latest within thirty days from the date of conclusion of the contract.
4.3. When the Products are delivered to the courier, the Customer will receive a shipment confirmation via e-mail ("Shipping Confirmation" as defined above). The Shipping Confirmation will contain a control number and/or the link that will be used to track the status of the shipment online. Delivery will be made on working days during normal office hours, excluding Saturdays and national holidays. The delivery obligation is understood to be fulfilled by transferring the material availability of the Product to the Customer or to the third party authorized by the latter for collection. The Shipping Confirmation is the moment in which the contract between I BIJOUX DELL'ANNO SRL and the Customer is completed.
4.4. In the event of non-delivery of the Products within the term of thirty days, the Customer is required to invite I BIJOUX DELL'ANNO SRL to make the delivery within an additional term appropriate to the circumstances and is entitled to terminate the contract only if the additional term so granted should expire without the Products having been delivered. Delivery times are purely indicative since, in particularly intense periods of the season, such as - by way of example - on the occasion of important finals or the launch of the new match shirts, times may be slightly longer due to peak requests.
4.5. If the ordered product is unavailable, I BIJOUX DELL'ANNO SRL will notify the Customer via e-mail and the procedure described in point 2.4 will be carried out.
Art. 5 - Registration on the site
5.1. To purchase the Products, it is not necessary to register in advance. to the site BIJOUX OF THE YEAR SRL; registration, in any case, is free, quick and does not imply any obligation to purchase. To register and create the relevant account, the Customer must fill in the appropriate online form on the website https://www.ibijouxdellanno.it , entering his personal data requested therein, as well as an e-mail address and password, accept the terms and conditions of use of the site https://www.ibijouxdellanno.it and read the privacy policy. It is absolutely and strictly forbidden to enter, for registration purposes, the personal data of third parties, false, invented, made up data and/or, in any way, that does not correspond to the truth.
5.2. Each Customer can use only one registration on the site https://www.ibijouxdellanno.it . It is therefore absolutely and strictly forbidden for the user to create multiple accounts referring to the same natural and/or legal person and/or to companies and/or bodies of any kind, even through the use of data corresponding to the truth. In the event of violation of this prohibition, I BIJOUX DELL'ANNO SRL reserves the right to close all accounts referable to the same natural and/or legal person. The Customer also undertakes to hold I BIJOUX DELL'ANNO SRL harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the Customer of the prohibition referred to in this article 5.2.
5.3. Registering on the site allows the Customer to carry out, among other things, the following activities through the reserved and personal account:
- manage your personal data and modify them at any time;
- change your password;
- take advantage of the dedicated services that can be activated from time to time by I BIJOUX DELL'ANNO SRL.
5.4. The registration credentials (email address and password) allow the Customer to make purchases on the Site and to carry out, among others, the activities referred to in art. 5.3 above. Therefore, they must be stored with extreme care and attention. Furthermore, they can only be used by the Customer and cannot be transferred to third parties. The Customer undertakes to keep them secret and to ensure that no third party has access to them. He also undertakes to immediately inform I BIJOUX DELL'ANNO SRL in the event that he suspects or becomes aware of an improper use or undue disclosure of the same.
5.5. The Customer guarantees that the personal data provided to I BIJOUX DELL'ANNO SRL during the registration procedure, or at any other time and/or occasion of his relationship with I BIJOUX DELL'ANNO SRL, are complete, truthful and refer to the Customer himself and undertakes to hold I BIJOUX DELL'ANNO SRL harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the Customer of the guarantee referred to in this article and/or the violation of the rules on site registration and/or on the conservation of registration credentials.
Art. 6 – Payment methods accepted
6.1. Payment must be made via:
-
Bank transfer: make the payment by bank transfer and send us a copy of the transfer accountant to the e-mail address info@ibijouxdellanno.it .
Use the order ID as reference. Your order will not be shipped until the funds have cleared our bank account.
Here are our bank details: - Account holder: I BIJOUX DELL'ANNO SRL
- Bank: BPER
- Current account number: 42871508
- Sort by branch: NAPLES - P.ZZA BOVIO BRANCH
- IBAN: IT45T0538703458000042871508
- BIC: BPMOIT22XXX
- PayPal : it is the safest and fastest online payment system, which involves opening an account at www.paypal.com. By concluding a purchase with this type of payment, a page on the PayPal site will be displayed where you can enter the address and personal email and password of your PayPal account, or access the procedure for creating a new one. After registering, it is possible to proceed with payments via PayPal without having to re-enter the data, even for subsequent purchases. By choosing to pay with PayPal, the amount is charged directly to your account or to the assigned credit card (Visa, Visa Electron, Mastercard…) or prepaid card (PostePay). PayPal also protects buyer information. A confirmation email from PayPal will be sent to each transaction made with this method. The order amount is charged to the PayPal account at the time of order acquisition. In case of cancellation, the amount is refunded to the customer's PayPal account.
- Cash on delivery (or payment on delivery): a very simple and secure procedure which implies the presence of the recipient at the time of delivery. The entire amount must be paid to the courier exclusively in cash. Furthermore, the total amount of the order cannot exceed € 999.99 (as per anti-money laundering legislation). We remind you that this method still involves the conclusion of a binding contract between the parties. It is not possible to pay cash on delivery if the Customer selects the "Withdrawal in Headquarters" option or the shipment must be made abroad.
- Credit Card : when you select the credit card payment method, a pop up will open where you can enter your card details in total security (site in HTTPS compliant with current rules on the subject). To conclude the transaction, you must have 3D SecureCode (it is a security code that the bank releases exclusively for online purchases). The data you enter will not be memorized by I BIJOUX DELL'ANNO SRL which will not be able to access it, not even for reading. The following cards are accepted:
- Visa
- PostePay
- Prepay PayPal
- MasterCard
- American Express
6.2. Prices are expressed in Euros (€) and include the Value Added Tax (VAT) in force for the respective product categories to which they belong. Price changes are possible and in this case the Site will be updated with an indication of the new price. The amount will be charged in Euros. Conversion into other currencies is purely indicative.
6.3. The total price visible to the customer at the end of the order in the report prospectus is inclusive of shipping costs which vary according to the country of destination (the customer can view the cost online at the end of the Order before confirming it) but not any customs duties and/or additional taxes on the sale, necessary for the importation of goods into foreign territory; moreover, a request for integration is possible for some types of shipments if at the time of the order it is not possible to calculate the shipping costs precisely (see point 6.5)
6.4. If the shipment is destined for a country outside the European Union, the goods may be subject to the imposition of customs duties and any sales taxes. Any additional charges relating to customs clearance will be the sole responsibility of the recipient. In the event of refusal of the goods by the Customer or non-delivery for other reasons (e.g. incorrect address and/or telephone number of the recipient; repeated absence of the recipient, etc.) the recipient will be charged and withheld from the refund of the price of the goods from the Customer, the amount to cover the following expenses: "shipping of goods" + "return of goods" + "customs for return". Customs duties and any taxes vary according to the country of destination and are applied upon arrival of the goods in the same country. For information relating to the amount of duties and any taxes, and the procedures for customs clearance of the goods, it is advisable to contact the competent Customs Offices of the country of destination.
6.5. Prospectus for shipping costs and useful info:
Nations |
Cost of Shipping |
Italy |
€5.00 (free for orders over €49.99) |
Europe and Rest of the World |
€20.00 |
* I BIJOUX DELL'ANNO SRL reserves the right to ask the customer for an integration of the shipping costs, where necessary, due to the additional costs that may be requested by the carrier and cannot be estimated at the time of placing the Order as established by the 'art 48 Legislative Decree 206/2005 lett. C) which requires you to indicate:
“ the total price of the goods or services inclusive of taxes or, if the nature of the goods or services makes it impossible to reasonably calculate the price in advance, the method of calculating the price and, if applicable, all additional shipping costs , delivery or postal or, if such costs cannot reasonably be calculated in advance, an indication that such costs may be charged to the consumer ”.
Art.7 – Billing
7.1. The invoice will be issued automatically at the conclusion of the order. You will therefore need to enter the necessary data in any case:
- private: Order number, E-mail, Name, Surname Complete address, Date of birth, Municipality and Province of birth of the invoice holder, Tax Code.
- Company: Order Number, E-mail, Legal Representative Name and Surname, Registered Office, Tax Code and VAT Number, Unique Code and Certified E-mail
The document will then be sent to the applicant in digital format by e-mail.
Art. 8 – Unavailability of products and force majeure
8.1. In the event that the Contract cannot be executed, not even in part, due to unavailability of the goods or other causes of force majeure, I BIJOUX DELL'ANNO SRL will notify the Customer via email within thirty days from the day of transmission of the order and will be released from all its obligations, except for the reimbursement of any sums already paid by the latter.
Art. 9 – Copyright and Trademarks
9.1. The contract does not grant the Customer any right to trademarks, logos and other distinctive signs of various kinds present on the Site, nor to the relative contents. The contents of the site (texts, graphics, images and animations) are protected by copyright. All content present or visible on the Site, including, by way of example but not limited to, logos, icons, registered trademarks, text, graphics, photographs, images (hereinafter "Content"), is the property of I BIJOUX DELL'ANNO SRL . All elements of the Site, including but not limited to the general design and Content, are protected by copyright, moral rights, database rights, trademarks and other laws relating to intellectual property rights. You may not copy or transmit any portions or elements of the Site or its Content in any way. The Site, its Content and all related rights remain the exclusive property of I BIJOUX DELL'ANNO SRL. These rights are entirely reserved. The Terms and Conditions for the use of the site https://www.ibijouxdellanno.it apply to each visit and use of the Site.
By accessing and using the Site, the Customer gives his consent to the "Terms and Conditions" for the use of the site https://www.ibijouxdellanno.it in their entirety, as well as any other law or regulation applicable to the Site and the internet .
Article 10 - Right of withdrawal
10.1. Based on the provisions of articles 52 et seq. Of the Consumer Code (legislative decree 206/2005 as amended by legislative decree 21/2014), the consumer customer has the right to withdraw from the contract, without penalties and without giving any reason, within and beyond 14 (fourteen) days from receipt of the goods (or, in the case of multiple goods ordered through a single order and delivered separately, from the day on which the Customer or a third party designated by him, other than the carrier, acquires physical possession of the last good).
10.2. For the purpose of exercising the right of withdrawal, the Customer must, before the expiry of the term referred to in the previous point, inform I BIJOUX DELL'ANNO SRL of his decision to exercise the right of withdrawal by sending a written communication alternatively to the e-mail info @ibijouxdellanno.it
The burden of proof relating to the exercise of the right of withdrawal rests with the Customer
10.3. In case of exercise of the right of withdrawal, the Customer is required to return the goods received to I BIJOUX DELL'ANNO SRL, sending them, without undue delay and in any case within 14 (fourteen) days following the date on which he communicated his decision to withdraw from the contract, to the address: CORSO UMBERTO I, 154 – CAP 80138 (NA) Italy.
The term is considered respected if the Customer sends back the goods (by courier or by insured mail) before the expiry of the period of 14 (fourteen) days.
10.4. The direct costs of returning the Products, as well as the risks of transport, are borne by the Customer. We recommend that you carefully pack the goods to be returned and use a courier or other suitable means for shipping to allow the shipment to be traced. It is understood that it will not be possible to obtain any refund if for any reason the relative delivery of the return is not received, therefore it is advisable to insure the goods.
10.5. The Customer is obliged to return the goods in an intact state of conservation and with the original labels not removed, in their original packaging, also intact, suitable for resale. The Customer is responsible for the decrease in the value of the goods resulting from a handling of the goods other than the normal one and necessary to establish the nature, characteristics and functioning of the same.
The customer is required to:
- place the goods in the original packaging;
- do not detach the label from the tags;
- not destroy or damage the original envelopes, boxes and packaging;
- not to soil or damage or mishandle the products;
- do not wash products;
- do not write or cut the products;
- in the case of gifts or items supplied with the purchased product, they too must be returned.
If one of the conditions listed above should occur, the return cannot be refunded and the product will remain at the customer's disposal and can be returned by charging the shipping costs for the transport. In this case, I BIJOUX DELL'ANNO SRL will have the right to withhold from the refund the sum corresponding to the decrease in the value of the asset.
10.6. If the right of withdrawal has been exercised in accordance with the aforementioned provisions, I BIJOUX DELL'ANNO SRL will, within 14 (fourteen) days of receiving the return, return to the Customer all payments received in relation to the Order to which the withdrawal refers itself, using the same means of payment used by the Customer for the initial transaction where this does not involve costs for the Customer following the refund; however, pursuant to art. 56, paragraph III of the Consumer Code, I BIJOUX DELL'ANNO SRL has the right to withhold the refund until it has received the goods, or until the Customer has demonstrated that he has returned the goods (by showing the receipt of the parcel insured post or courier delivery), whichever occurs first. In the case of cash on delivery (only for Italy) the refund is made by credit card associated with a PayPal account or by bank transfer to the current account indicated by the customer in the notice of withdrawal.
10.7. The right of withdrawal belongs only to natural persons who act for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (consumers). Therefore, retailers and companies, among others, are excluded from the right of withdrawal.
10.8. The right of withdrawal is also excluded, pursuant to art. 59 of the Consumer Code, in the case of supply of Personalized Products (see art. 3 above), magazines, sealed goods that do not lend themselves to being returned for hygienic reasons or connected to the protection of health and which were opened after delivery, as well as sealed audio or video recordings. Therefore, returns of Products intended to come into contact with intimate parts of the person (e.g. underwear and swimsuits) cannot be accepted under any circumstances. If a package made up of several pieces contains a garment intended for contact with intimate parts suitably sealed separately, it will be possible to replace or return it, only if the casing of the latter is NOT to have been opened by the Customer. The removal or damage to the package will result in exclusion from the right of withdrawal without exception.
10.9. Our policy provides for the possibility of exchanging products purchased online. In the event that the Customer decides to change the product already received, he can choose to return it within 14 days of receiving the product. The modalities are indicated in the art. 11.
Art. 11 – Return of the product for exchange
11.1. The return of goods for exchange of products purchased on the website https://www.ibijouxdellanno.it is very simple and can take place for two main reasons:
- a) incorrect purchase by the Customer;
- b) shipment of an item that does not conform to the one ordered by the Customer by I BIJOUX DELL'ANNO SRL.
11.2. In the event of a purchase error by the Customer, he can:
- opt for the refund (net of shipping costs), by sending the goods to the address CORSO UMBERTO I, 154 – CAP 80138 (NA) Italy, notifying us of the shipment. The refund will be made immediately after checking the condition of the products;
- request a Discount Coupon of the same value as the returned goods: a discount code will be specifically created that can ONLY be used through the account of the customer who placed the reference order;
- request the exchange of the items by contacting I BIJOUX DELL'ANNO SRL by e-mail/telephone/Whatsapp/Facebook for communication of the exchange. We will proceed with the shipment of the new items requested, which will only be delivered in exchange for the items to be replaced. The cost of returning and shipping the new item remains the responsibility of the customer.
11.3. In the event of a shipping error by I BIJOUX DELL'ANNO SRL, it is sufficient for the Customer to immediately contact the company by e-mail/telephone/Whatsapp/Facebook, communicating the error.
The costs for the collection will be borne by I BIJOUX DELL'ANNO SRL. The collection will take place by courier on a day desired by the customer. Also in this case, both a refund, a discount coupon and an exchange are possible.
The exchange of the goods is also possible in the physical store, upon presentation of the printout of the order
11.4. In all the cases mentioned above, as per art. 10.5, the Customer is obliged to return the goods in an intact state of conservation and with the original labels not removed, in their original packaging, also intact, suitable for resale. The Customer is responsible for the decrease in the value of the goods resulting from a handling of the goods other than the normal one and necessary to establish the nature, characteristics and functioning of the same.
The customer is required to:
- place the goods in the original packaging;
- do not detach the label from the tags;
- not destroy or damage the original envelopes, boxes and packaging;
- do not dirty or damage the garments while trying them on;
- do not wash the clothes you intend to return;
- do not write on the original packaging of the products;
- in the case of gifts or items supplied with the purchased product, they too must be returned.
If one of the conditions listed above should occur, the return cannot be refunded and the product will remain at the customer's disposal and can be returned by charging the shipping costs for the transport. In this case, I BIJOUX DELL'ANNO SRL will have the right to withhold from the refund the sum corresponding to the decrease in the value of the asset.
Art. 12 – Legal Guarantee Of Conformity
12.1. If the Customer finds a lack of conformity of the Product, and is a consumer, the same has the right, at his choice, to request a replacement without charge, unless the requested remedy is impossible or excessively expensive compared to the other. In the event that replacement is not possible or excessively expensive, the Customer may request a reasonable reduction in the price or termination of the contract and reimbursement of a sum commensurate with the value of the goods, against the return of the defective Product. However, the termination of the contract is excluded in the event of minor conformity defects.
12.2. Following the complaint, I BIJOUX DELL'ANNO SRL will arrange for the collection of the product from the Customer within a reasonable time and, after verifying the existence of the discrepancy, at the Customer's choice, the replacement of the defective goods, free of charge, unless the requested remedy is impossible or excessively onerous compared to the other; or, if the replacement is not possible, a reduction in the price or the return of a sum, commensurate with the value of the asset. However, I BIJOUX DELL'ANNO SRL is entitled to propose alternative remedies available, such as, for example, the replacement of the Product with another of a different nature but equivalent value, chosen from those displayed on the site, or the issue of a voucher corresponding to the amount paid, to be used later by contacting Customer Service. In the event that the Customer accepts, I BIJOUX DELL'ANNO SRL will carry out the specifically proposed remedial service.
12.3. The legal guarantee lasts 2 (two) years from the delivery of the goods and must be enforced within 2 (two) months from the discovery of the defect: it is therefore necessary to report the lack of conformity as soon as possible and always keep the proof of purchase. The Customer can directly formulate the complaint in writing by mail with registered letter with return receipt, to: I BIJOUX DELL'ANNO SRL, CORSO UMBERTO I, 154 – CAP 80138 (NA) Italy.
12.4. There is a lack of conformity when:
- the asset is not suitable for the use for which assets of the same type are used;
- the good does not conform to the description given by the seller and does not possess the qualities described.
We do not reimburse Products damaged due to improper use, or activities other than those for which they are intended, or negligence.
Art. 13 - Requests and complaints - Assistance
It is possible to request information, send communications or submit complaints by contacting I BIJOUX DELL'ANNO SRL Customer Service: through the Site, by accessing the "Contacts" section of the Site.
Article 14 - Privacy
14.1. The data communicated by the Customer necessary for the execution of the contract are treated in accordance with the provisions of Legislative Decree 2003 n. 196 regarding the protection of personal data and EU Regulation no. 2016/679 (hereinafter, "GDPR").
The Customer's personal data is processed to allow the management of the Order, to deliver the Products, to provide assistance services and to manage payments. For this purpose, the data is transmitted to authorized service providers, appointed as data processors and/or persons in charge of data processing. For further information, the Customer can consult the Privacy section of the Site. By placing an order, the Customer agrees and acknowledges that his data may be collected, used, stored and processed in accordance with our Privacy policy.
14.2. Therefore, if the Customer is a registered user on the site https://www.ibijouxdellanno.it and has given his consent to the profiling activity, the purchase data may be associated with his profile/account whether the purchase is carried out by logging in, whether it is carried out anonymously.
14.3. Please refer to the Privacy and Cookies Policy section of the website https://www.ibijouxdellanno.it for further information.
Art. 15 – Changes and amendments to the Terms and Conditions
I BIJOUX DELL'ANNO SRL reserves the right to modify these General Conditions of Sale at any time. Any purchase contract between the Customer and I BIJOUX DELL'ANNO SRL is subject to the version of the General Conditions of Sale in force at the time the Order is placed through the Site. The version is indicated with the date of the last revision, listed at the end of the General Conditions.
Art. 16 – Applicable law and competent court
16.1. The parties, entering into the contract pursuant to the previous art. 2, agree that the same is governed by Italian law and subject to Italian jurisdiction, and that the application to it of the United Nations Convention on Contracts for the International Sale of Goods adopted in Vienna on 04/11/1980 is expressly excluded. Without prejudice to the application to consumer customers who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.
16.2. The offer and sale of the Products on the Website, if the Customer is a consumer and is resident or domiciled in Italy, constitute a distance contract governed by Chapter I, Title III (articles 45 et seq.) of the Consumer Code ( Legislative Decree No. 206/2005 as amended by Legislative Decree 21/2014) and by Legislative Decree April 9, 2003, n. 70, containing the regulation of electronic commerce.
16.3. For any dispute concerning the validity, execution or interpretation of the contract and the related effects, the following will be competent: a) the Court of the place of residence or domicile of the Customer, if the Customer is a consumer and is resident or domiciled in Italy; b) exclusively the Court of Naples, in any other case.
16.4. It is the faculty of the consumer customer to promote an out-of-court settlement of disputes relating to consumer relationships by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code (ADR - Alternative Dispute Resolution).
16.5. It is the faculty of the consumer customer to promote an out-of-court settlement of disputes relating to consumer relationships by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code (ADR - Alternative Dispute Resolution).
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Version updated on 01/12/2020